Delivery Terms

Delivery Terms

Effective Date” 01/06/2023

  1. We deliver using Australia Post Express Post with tracking.

  2. We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address, or similar service.

  3. Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents, and other factors.

  4. Delivery cutoff times for next day delivery is 2pm AEST

  5. Our Handling time for orders is between 1 to 5 Business Days (Monday to Friday).

  6. Standard Shipping is between 1 to 5 Business Days (Monday to Friday) with most deliveries taking between 2 to 3 days.

  7. All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery, and be able to sign for receipt of your goods.

  8. If you or your nominee authorised in advance with us is not present at the time of delivery, your goods will not be delivered, and an additional delivery charge will apply if the goods need to be redelivered.

  9. All orders over $500 will have insurance included in the delivery price.

  10. Nothing in this document will exclude, restrict, or modify or have the effect of excluding, restricting, or modifying any condition, warranty, guarantee, right, or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted, or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.

  11. If you notice a product has been delivered to you in a damaged condition, please ensure you report it to our customer service team within 7 days from the date of delivery.

  12. For safety, please do not install/use the product unless advised.