Privacy Policy

Privacy Policy for Digital Discovery Group

Digital Discovery Group, ABN 18 588 788 695, values and respects the privacy of the people we deal with. Digital Discovery Group is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations in Sydney, NSW. This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:

Name;
Mailing or street address;
Email address;
Phone number;
Other relevant details.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We utilise several methods to gather your personal information, ensuring transparency and clarity in our processes:

Direct Interactions: This encompasses moments when you willingly share your data with us. Some of the primary ways include:
- Phone Interactions: When you communicate with us over the phone, we may record or note down necessary details for the purpose of service delivery, customer support, or record-keeping.
- Face-to-face Meetings: If you visit our offices or meet our representatives in person, any information you provide may be collected for further communication or service provision.
- Online Interactions: This refers to moments when you visit our website, fill out online forms, engage in live chats, or any other form of online communication.
- Surveys or Questionnaires: If you decide to participate in any of our surveys or questionnaires, the information you provide will be collected. This helps us gain insights into customer preferences and improve our services.
- Event Attendance: When you attend events organised by Digital Discovery Group, we might collect your personal details, like name and email, for the purpose of event registration, feedback, or future communications.
- Mailing List Subscription: If you choose to subscribe to our mailing list, we will collect and store your email address and possibly other contact details to keep you updated with our news, services, and promotions.
- Job Applications: If you submit an application for employment, as a contractor, or as a volunteer with Digital Discovery Group, we will collect the information present in your application. This could include your resume, cover letter, contact details, and any other relevant information you provide.
Usage of Our Services and Tools: As you utilise our services and tools, certain data is automatically recorded:
- Google Analytics: By interacting with our website, Google Analytics might collect anonymous data related to your website usage, such as which pages you visit, how long you stay on them, and what actions you take. This data helps us understand our website's performance and user behaviour.
- Hot Jar: When Hot Jar is in use, it records how users interact with specific elements on our website, such as clicks, scrolls, and mouse movements. This assists us in improving site usability and user experience.
- HubSpot CRM: When you interact with us, especially online, we might store your interactions and personal details in our CRM (Customer Relationship Management) system, HubSpot. This helps us manage our interactions with customers, keeping track of our communications, services offered, and understanding customer preferences.

Please note that, at all times, our aim is to uphold the highest standards of data privacy. The collection of personal information is guided by the necessity of our service delivery, user experience enhancement, and compliance with relevant legal and regulatory standards. We encourage you to familiarise yourself with the privacy policies of third-party tools we use, like Google Analytics, Hot Jar, and HubSpot CRM, to understand their data collection and usage practices.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from Google Analytics, Hot Jar, and HubSpot CRM. We collect your personal information from these third parties to better understand our audience and improve our services.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

provide you with information or services that you request from us;
deliver to you a more personalised experience and service offering;
improve the quality of the services we offer;
internal administrative purposes;
marketing and research purposes;
tracking and recording emails;
and for other related purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

our third party service providers (for example, our IT providers);
our marketing providers;
our professional services advisors;
and other related parties.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. We will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if certain conditions are met.

How do we protect your personal information?

Digital Discovery Group will take reasonable steps to ensure that the personal information we hold about you is kept confidential and secure. Measures include having a robust physical security of our premises and databases/records, restricting access to essential personnel, and implementing technological measures such as anti-virus software and firewalls.

Online activity

Our website may use various analytics services to help us better understand visitor traffic, and we may connect this data to users under certain circumstances to evaluate and analyse the traffic patterns, user behaviour, and other visitor data on our website. These analytics services provide us with reports and statistical information that does not personally identify individual users.

Retention of personal information

We will retain your personal information only as long as necessary, considering your relationship with us and any record-keeping obligations.

Duration: Your personal information is valuable to us, and we will retain it only for the period necessary to fulfill the purposes for which it was collected, considering your ongoing relationship with Digital Discovery Group.
Record-keeping: In some cases, due to legal, tax, or other record-keeping obligations, we might need to retain certain pieces of your personal information beyond the duration of our direct relationship. In such cases, your data will be stored securely and will not be used for any other purposes.

Accessing and Correcting Your Personal Information

Digital Discovery Group will endeavour to keep your personal information accurate. If you wish to make a request to access or correct information, contact us, and we'll address it promptly.

Accuracy Assurance: Digital Discovery Group is committed to maintaining the accuracy of your personal information. While we take steps to ensure this, the ever-evolving nature of digital data might result in discrepancies.
Requesting Access: Should you wish to access the personal information we hold about you, you can submit a request to our team. Upon verification of your identity, we will provide you with a copy of your data within a reasonable timeframe.
Corrections: If you believe that any information we hold about you is inaccurate, incomplete, or outdated, please reach out to us. We will promptly investigate the matter and make necessary corrections where applicable.

Links to third party sites

Our website may contain links to third-party sites. We're not responsible for their privacy practices.

Third-party Links: Our website may feature links that redirect you to external, third-party websites. These links are provided for your convenience and reference.
Privacy Practices of Third Parties: We would like to clarify that these third-party websites operate independently, and we have no control over their content or privacy practices. Hence, any personal information you provide to these third-party sites will be governed by their respective privacy policies.
Caution: We encourage you to be cautious and review the privacy statements of any third-party websites you visit from our site to understand how they collect, use, and share your information.

Inquiries and complaints

For complaints about how Digital Discovery Group handles your personal information, contact us at privacy@digitaldiscovery.group. If not satisfied with our response, you have the right to contact the Office of Australian Information Commissioner.